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The drill-down

How Rhanta actually works.

The drill-down for buyers who want the details — voice options Rhanta speaks in, where SMS reach is verified, the regulatory picture.

01 · Voices

Voices Rhanta speaks in

Five operator-tunable personalities, all in EN-CA and FR-CA. Pick one to match your brand — Rhanta sounds like a different person on every business’s line.

  • Rhanta 01

    Professional · sample in EN-CA

    professional

    Polished, attentive, never rushed. The default for most businesses.

  • Rhanta 02

    Friendly · sample in EN-CA

    friendly

    Warm small-business voice — light contractions, one warm closer per call.

  • Rhanta 03

    Warm concierge · sample in EN-CA

    warm_concierge

    Gracious and unhurried. Uses the caller’s name; reads details slowly.

  • Rhanta 04

    Efficient · sample in EN-CA

    efficient

    Direct and quick. Skips pleasantries; one-sentence confirmations.

  • Rhanta 05

    Bilingual polished (EN/FR) · sample in FR-CA

    bilingual_polished

    Mirrors language switches without commenting; slower on numbers. Sample plays in French.

02 · Outbound campaigns

Rhanta also calls customers back.

Upload a list — or pull one from your CRM — and Rhanta dials through it: appointment reminders, lead callbacks, seasonal offers, no-show recovery. Same calendar, same dashboard, same calm voice the inbound caller hears.

  • 01

    Three channels: voice, SMS, or both

    Voice-only calls every target with Rhanta as the speaker. SMS-only texts every target without dialling. Voice + SMS sends a teaser text first, then dials — operators see 2–3× answer rates over cold-dial.

  • 02

    Pick the objective, Rhanta runs the close

    Lead capture, sales, appointment confirmation, or info-only. The objective changes how Rhanta ends each call — whether to push for a booking, capture a callback time, or just deliver the message and end politely.

  • 03

    Upload a list, paste it, or pull from your CRM

    CSV upload or paste a textarea. Names + phones are normalised, duplicates dropped, blocklist enforced before the first dial. CASL s. 6 consent (express / implied / exempt) is captured per-campaign — regulator-auditable.

  • 04

    Scheduled or on-demand, with concurrency control

    Launch immediately or queue for a future date/time. Cap concurrent calls so the bill — and your customers — don’t get surprised. Pause, cancel, or resume mid-flight from the dashboard.

  • 05

    Post-call SMS template, fired automatically

    Add a follow-up text Rhanta sends AFTER each call wraps — booking links, directions, callback numbers. Choose every call, only on bookings, only on captured leads, or only on no-answer. {name} merges the callee’s name.

  • 06

    Voicemail drops on machine detection

    When Twilio detects an answering machine, Rhanta plays the voicemail message you wrote (or hangs up silently if you’d rather). Outcomes flow back into the dashboard so you see who got the live pitch vs. who got the recording.

  • 07

    Real-time outcomes, per target

    Every target shows its status as the campaign runs — pending, calling, completed, voicemail, failed, skipped. Drill into any target to hear the recording (Pro+), read the transcript, and see what happened.

  • 08

    CASL + cross-channel opt-out

    STOP to opt out of any campaign — the unsubscribe applies across every future call AND SMS to that number, not just the channel they replied on. CASL s. 7.1 requires this; Rhanta enforces it as the default.

Included on Pro and Scale. Outbound minutes share the inbound pool.

03 · SMS coverage

SMS coverage where it’s verified

Rhanta texts confirmations, follow-ups, and campaigns. Different countries enforce different SMS compliance regimes; here’s what we’ve already filed under each so your texts actually reach the recipient instead of being silently carrier-filtered.

  • Canada · CRTC + CASL

    Long-code and toll-free numbers approved. CASL consent recorded per recipient on every campaign target — regulator-auditable.

  • United States · 10DLC + Toll-Free Verification

    10DLC brand + campaign filed via The Campaign Registry. Toll-free verification submitted to Twilio. Until a number is approved Rhanta holds the outbox rather than pretend-deliver.

  • United Kingdom · Ofcom long-code

    UK long-code SMS, sender-ID rules respected. Two-way reply supported for reminders and campaign replies.

  • South Africa · ICASA local

    Local +27 numbers for two-way SMS. POPIA-compliant data residency configurable per business.

Need another country? Contact us — we add compliance regimes case-by-case.

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