Rhanta Terms of Service

“Rhanta” (or “we”) means the AI receptionist service provided by REWORK Digital Inc., a Canadian corporation headquartered in Toronto, Ontario. “You” (or “Customer”) means the business that subscribes to Rhanta. By creating an account, you agree to these terms.

Rhanta provisions a Canadian phone number for your business and answers every call with an AI receptionist that books appointments, captures leads, and routes urgent calls to a human you choose. We do this 24/7, in English and French, with the consent posture you configure (see the Privacy page).

We do not guarantee that Rhanta will book every appointment or capture every lead. AI gets things wrong sometimes — we continuously tune the model and you can review every call recording and transcript in your dashboard.

• Plans are billed monthly via Stripe in Canadian dollars (CAD). The selected currency applies to recurring charges, the one-time first-number activation fee, and any overage on that subscription.
• Every plan includes a 14-day free trial with up to 60 free minutes of answered calls. We do not charge during the trial.
• The trial ends on whichever happens first: day 15, or 60 minutes of answered calls. Your selected plan then auto-activates and your card is charged so calls keep being answered without interruption.
• If you cancel before the trial ends — either before day 14, or before you have used 60 minutes of answered calls — you owe nothing. After the trial, billing recurs on the calendar day the plan auto-activated.
• Overage usage (calls, minutes, SMS) is metered and billed monthly in arrears.
• You can cancel at any time from the dashboard. Cancellations take effect at the end of the current billing period.
• Refund policy: pro-rated refunds for clear service incidents (extended outage, billing error). No refunds for change-of-mind once a billing period has started.

You agree not to use Rhanta to:

• Make outbound robocalls, spam, or any unsolicited marketing calls.
• Impersonate another person or business.
• Collect data from callers under false pretences (e.g. phishing).
• Deploy Rhanta in regulated industries without proper licensure (medical advice, legal advice, financial product solicitation, etc.).
• Bypass consent posture (e.g. record callers in a no-recording configuration).
• Resell Rhanta as your own service without a written reseller agreement.

We reserve the right to suspend or terminate accounts that violate these rules, and to cooperate with law enforcement and the CRTC where required.

You own the audio recordings, transcripts, and lead data that pass through Rhanta on your behalf. We process this data as your data processor under PIPEDA and Quebec Law 25. We never train AI models on your call data, never sell it, and never share it for advertising.

You grant us a limited license to store, transmit, and process this data solely to provide the service. The license ends when you delete the data or close your account.

Rhanta is built to comply with Canadian telecom law. You agree:

• To honour call-recording disclosure rules in every province you operate (CRTC + Law 25 in Quebec).
• To handle access and deletion requests from callers within 30 days, using the dashboard tools we provide.
• That your callers’ phone numbers are kept on a Canadian DNCL-aware system; you will not export them to a marketing list without explicit consent.

We target 99.5% monthly uptime across all paid plans. If we miss it for two consecutive months, paying customers get a service credit of 10% of that month’s subscription. Credits do not apply to overage minutes.

Planned maintenance is announced at least 7 days ahead and runs in off-hours.

Rhanta is provided “as is.” We disclaim implied warranties of merchantability and fitness for a particular purpose to the extent permitted by Ontario law. Our total liability for any claim arising from the service is capped at the fees you paid us in the 12 months before the claim. We’re not liable for indirect, consequential, or punitive damages.

You can close your account from the dashboard at any time. We can terminate your account for material breach of these terms (acceptable use, non-payment, fraud) with 7 days’ notice — or immediately if the breach is illegal.

On termination we keep your data for 30 days so you can export it, then permanently delete it.

We may update these terms. Material changes are emailed to subscribed businesses at least 30 days ahead. Continuing to use Rhanta after the effective date constitutes acceptance.

These terms are governed by the laws of Ontario, Canada and the federal laws of Canada that apply there. Disputes are resolved in the courts of Ontario, except where mandatory provincial consumer protection law sends them elsewhere.

Questions about these terms: info@rhanta.com. For privacy-specific questions, see our Privacy page.